Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email address, company name, message)
• Subscribe to our newsletter (email address)
• Engage our services (business and billing information)
• Communicate with us via email, phone, or text message
• Are an employee or contractor who consents to receive operational SMS (mobile phone number and related contact details)

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address and approximate geographic location
• Pages visited and time spent on pages
• Referring website or source

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

• Essential cookies: Required for the Site to function properly
• Analytics cookies: Help us understand how visitors use our Site
• Security cookies: Used for spam protection (Cloudflare Turnstile)

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send administrative information (service updates, security alerts)
• Operate internal text messaging for employees and contractors (see Section 5)
• Improve our Site and services
• Analyze usage patterns to enhance user experience
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Third parties who assist in operating our Site and services (e.g., email delivery, hosting, analytics, SMS delivery)
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given explicit permission

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as needed to deliver messages through our SMS service provider or as required by law. All other categories of data described in this policy exclude text messaging originator opt-in data and consent; that information will not be shared with any third parties for marketing or promotional purposes.

4. Third-Party Services

Our Site and services use the following third-party providers:

• Cloudflare: Website security and performance (CDN, DDoS protection, Turnstile)
• SendGrid: Email delivery for contact form submissions
• Twilio: SMS delivery, business-number messaging, and related telecommunications services

These services have their own privacy policies governing the use of your information.

5. Text Messaging (SMS)

Creatives Guild USA LLC dba BoldOrion uses text messaging for internal business operations only. We do not send marketing or promotional text messages to customers or the general public.

Our SMS use includes:

• Business number forwarding: Messages sent to our business phone number may be forwarded via SMS to authorized employees and contractors so we can respond to inquiries.
• Internal team communications: We may send operational text messages to employees and contractors, including reminders and notes generated by internal AI tooling.

Phone numbers used for these purposes are limited to BoldOrion employees and contractors who have consented to receive such messages as part of their role or who have otherwise opted in.

Message frequency varies based on business needs and may include multiple messages per day for active team members. Message and data rates may apply.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as needed to deliver messages through our SMS service provider (Twilio) or as required by law.

To opt out of SMS messages, reply STOP to any message from us. For help, reply HELP or contact us at privacy@boldorion.com. Additional program terms are described in our Terms of Service.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for the duration of our business relationship plus any legally required period. Mobile phone numbers collected for operational SMS are retained while the individual remains an authorized employee or contractor recipient, and for a reasonable period afterward for recordkeeping and compliance, or until the individual opts out (whichever is earlier for ongoing messaging). After opt-out, we stop sending SMS to that number and retain only what is needed to honor the opt-out and meet legal obligations.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us at privacy@boldorion.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using our Site, you consent to such transfers.

10. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Creatives Guild USA LLC dba BoldOrion
Email: privacy@boldorion.com
Website: boldorion.com